Lifetime Warranty
We stand behind the quality and craftsmanship of our gold and silver . We offer a lifetime guarantee on services to our 10k,14k and 18k fine and platinum silver and brass and silver jewelry.
Services covered under our warranty:
- Jewelry polishing and reshaping
- Stone tightening
- Clasp or jump ring repair/replacements
Warranty Eligibility and Instructions
All our pieces are handmade and may include slight unique variations in color and size for our natural stones and pearls. Scratches through daily wear are expected. Each slight variation adds character to your piece and is not considered a manufacturing defect.
Our warranty does not cover any pieces lost or discarded, improperly used, or damaged resulting from everyday wear and tear.
Products purchased through a third party vendor or altered by a third party will void the warranty. Any items purchased in our Sample Sale section are not covered under our warranty. Gift with purchase or promotional products with purchase are not eligible under our lifetime warranty.
If you experience any issues with your jewelry, please email us. You will need to provide us with your email address and photos of the piece to initiate your request. Our team will reach out to you within 24 hours once we have assessed your request.
Dos
Put on jewelry last when dressing.
Store carefully to avoid tangling and scratching.
Handle with care.
Dont's
Allow contact with perfumes, lotions, hairspray or cosmetics – particularly for pearls, as this may affect the color or luster.
Use abrasive cleaners or chemicals.